1. Introduction

Welcome to Hello Maria, an AI-powered chatbot service available on WhatsApp and operated by hellomaria.ai a product of Datapeace AI Technologies Private Limited. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

By using Hello Maria, you agree to the data practices described in this policy. If you do not agree, you must immediately stop using the service.

 

2. Information We Collect

When you use Hello Maria, we collect personal and non-personal data to enhance service quality and personalize your experience. The types of data we collect include:

2.1. Personal Information:

• Contact Details: Your name, phone number, email address and any other personal identifier data. 

• Payment Information: When you subscribe or make payments, we collect details such as billing information, transaction IDs, and payment method. This data is processed through third-party payment gateways.

• User Queries and Conversations: We collect the content of your queries, commands, and responses to improve the accuracy and relevance of the chatbot.

2.2. Usage Data:

• Device Information: We automatically collect device type, operating system, browser type, and other technical details.

• Usage Logs: Time-stamped records of your interactions, clicks, and activity on the platform.

• WhatsApp Metadata: This includes data related to your interactions, message status, and delivery confirmations.

2.3. Cookies and Tracking Technologies:

• We use cookies, pixel tags, and tracking tools to collect browsing behavior data and improve the platform’s functionality.

• Cookies help us personalize your experience, track preferences, and understand usage patterns.

 

3. How We Use Your Information

We use the data collected for the following purposes:

3.1. Service Delivery:

• To deliver and improve our service.

• To process payments and subscriptions securely.

• To ensure the platform’s functionality, performance, and availability.

3.2. Personalization and User Experience:

• To provide personalized responses based on your queries.

• To recommend relevant features and services.

• To optimize and enhance the user experience.

3.3. Communication:

• To send notifications about service updates, changes, or promotions.

• To respond to your inquiries and support requests.

• To share transaction-related confirmations (e.g., payment receipts).

3.4. Analytics and Improvement:

• To analyze usage patterns and trends for platform improvement.

• To monitor system performance, diagnose issues, and prevent fraud.

• To run internal audits and assessments for quality assurance.

3.5. Legal Compliance:

• To comply with Indian laws, regulations, and legal requirements.

• To cooperate with law enforcement authorities when required.

• To prevent or detect fraud, abuse, or unauthorized activity.

​

3.6. No refund Policy 

• All Payments Are Final: Once a payment is made for any Hello Maria or Astro Maria's plan or services  it is non-refundable under any circumstances, including partial use or unused subscription duration.

• No Cancellation-Based Refunds: Requests for refunds due to service cancellation, user dissatisfaction, or change of mind will not be entertained. Users are encouraged to review all features before making a purchase.
   

4. Data Sharing with Third Parties

Hello Maria may share your data with trusted third-party service providers to deliver and improve the service. This includes:

4.1. Payment Processors:

• Your payment details are processed through secure third-party gateways (e.g., PayU, Razorpay, Stripe, or similar providers).

• Payment processors may collect and store transaction details as part of their services.

4.2. Data Analytics Providers:

• We may share anonymized data with analytics providers to track and analyze usage patterns.

• This helps us improve service quality and functionality.

4.3. Legal and Regulatory Authorities:

• We may disclose data if required by law, regulation, or court order.

• Data may be shared to comply with legal obligations or enforce our rights.

• Jurisdiction of New Delhi, India will apply.

4.4. Service Partners and Vendors:

• We collaborate with third-party vendors to provide technical support, hosting, and infrastructure.

• These vendors may have access to certain data only for the purpose of performing their services.

​

5. Data Security

We implement robust security measures to protect your data from unauthorized access, misuse, or breaches. Our security practices include:

5.1. Data Encryption:

• All sensitive data (e.g., payment details) is encrypted during transmission and storage.

5.2. Secure Access Controls:

• Only authorized personnel have access to sensitive data.

• We use role-based access controls and authentication mechanisms.

5.3. Data Backup and Recovery:

• Regular backups of user data are performed to prevent data loss.

• In case of a security incident, we have a recovery plan in place.

5.4. Secure Payment Processing:

• Payments are handled by government-authorized gateways, ensuring secure processing.

5.5. Limited Data Retention:

• We retain data only as long as necessary for service delivery or legal compliance.

• Once no longer required, data is either deleted or anonymized.

​

6. Data Retention

Hello Maria retains user data for the following durations:

6.1. Active Service Period:

• Your data is retained for the duration of your subscription or active use of the service.

6.2. Post-Termination Period:

• Following subscription termination, data is retained for a limited period (e.g., 90 days) for administrative or legal purposes.

• After this period, the data is either deleted or anonymized.

6.3. Legal and Compliance Data:

• Certain data may be retained to comply with legal obligations, prevent fraud, or enforce agreements.

​

7. User Rights and Control

You have the following rights concerning your personal data:

7.1. Data Correction and Updates:

• You can request rectification and deletion of the personal information stored by Hello Maria.

• You can request updates to your personal details by contacting help@hellomaria.ai.

7.2. Data Deletion:

• You can request the deletion of your personal data (subject to legal and operational constraints).

• Once deleted, data cannot be recovered.

7.3. Opt-Out:

• You can opt out of receiving promotional messages by contacting us.

• You may disable cookie tracking by modifying your browser settings.

​

8. Cookies and Tracking

Hello Maria uses cookies and similar technologies to enhance the user experience.

8.1. Types of Cookies Used:

• Session Cookies: Temporary cookies that are deleted when you close your browser.

• Persistent Cookies: Remain on your device for a specified period.

• Analytical Cookies: Help us analyze platform usage patterns.

8.2. Cookie Control:

• You can disable cookies through your browser settings.

• However, disabling cookies may impact certain platform features.

​

9. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India.

• Any disputes related to this policy will be handled in the courts of New Delhi, India.

​

10. Contact Information

For questions or concerns regarding this Privacy Policy, contact us at: help@hellomaria.ai or  +91 96671 65553

​

By using Hello Maria, you confirm that you have read, understood, and accepted this Privacy Policy.